Community Information Database

Community Information Database

Better Business Bureau

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General Agency Information
Name: Better Business Bureau
Alternate Name(s): BBB of Silicon Valley
Address: 1112 S. Bascom Ave.
San Jose,  CA  95128
Driving Directions
Contact Information
Primary Phone: 408-278-7400
Fax: 408-278-7444
Days/Hours of Operation: Monday-Friday, 9 a.m.-noon
Monday-Friday, 1 p.m.-4 p.m.
Description: We are a private, non-profit organization developed to monitor and report on the business practices of companies. Each BBB is licensed by the Council of Better Business Bureaus, and governed by its own local Board of Directors.

Provides Business Reviews, Charity Reports, Complaint Resolution, Arbitration, Advertising Review Services, Scam Warnings, Trustlink Customer Reviews, an Accredited Business Directory, Auto Line (auto warranty dispute resolution and Lemon Law compliance), a database of online businesses and a resource library with over 100 topics.
Mission: BBB’s mission is to be the leader in advancing marketplace trust. We do this by

-Setting standards for marketplace trust
-Encouraging and supporting best practices by engaging with and educating consumers and businesses
-Celebrating marketplace role models
-Calling out and addressing substandard marketplace behavior
-Creating a community of trustworthy businesses and charities

BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner
Languages other than English: None
Accommodations for Disabled Persons: Call for Information
Public Transportation: Available Within Four Blocks
Eligibility: Open to All
Fees: None
Areas Served: California
Funding Source: Memberships
Subject Headings
Subject Headings: Arbitration
Consumer Assistance and Protection
Consumer Complaints
Consumer Education
Consumer Issues
Consumer Protection Agencies
Consumer Services
Private Nonprofits
This agency was last updated on March 18, 2019.