Community Information Database

Community Information Database

Santa Cruz Regional 9-1-1

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General Agency Information
Name: Santa Cruz Regional 9-1-1
Alternate Name(s): NetCom
The Santa Cruz Consolidated Emergency Communications Center
Address: 495 Upper Park Road
Santa Cruz,  CA  95065
Driving Directions
Contact Information
Primary Phone: 831-471-1000
Use California Relay: True
Days/Hours of Operation: 24 Hours, 7 Days
Description: Santa Cruz Regional 9-1-1, formerly The Santa Cruz Consolidated Emergency Communications Center (SCCECC), is a Joint Powers Authority (JPA) providing public safety and 911 dispatch services for the County of Santa Cruz, and the cities of Santa Cruz, Watsonville, and Capitola as well as the County of San Benito and the city of Hollister. SCR 9-1-1 also provides services to ten (10) fire districts, American Medical Response West (the local paramedic and ambulance transport provider), and County Animal Control

SCR 9-1-1 is the primary Public Safety Answering Point (PSAP) for Santa Cruz and San Benito County with the exception of Scotts Valley Police and the University of California at Santa Cruz. SCR 9-1-1 acts as the secondary PSAP for these agencies and maintains two fully equipped and operational Alternate Sites in Watsonville and Hollister.

The Santa Cruz Regional 9-1-1 welcomes the public to tour our Center. Staff can be made available for tours and/or presentations by appointment. Groups are especially welcome. To schedule a tour, call Melody at 831-471-1005 or email

ELIGIBILITY: Potential candidates for the Citizen's Academy for 9-1-1 must meet the following criteria: Minimum age of 18 years and No felony convictions
Mission: Santa Cruz Regional 9-1-1 is dedicated to serving as the vital link between the public and public safety organizations through responsiveness and technical excellence while in partnership with its Users and employees.
Languages other than English: Translation on Request
Accommodations for Disabled Persons: Parking & Wheelchair Access
Public Transportation: Not Available
Eligibility: See Description Notes
Fees: None
Areas Served: California
Funding Source: County Government
Subject Headings
Subject Headings: Emergency Medical Care
Emergency Medical Transportation
Emergency Rescue
This agency was last updated on April 15, 2020.