Library Services

Passwords (PINs)

Please Note: If you have forgotten your password, try using the last 4 digits of your telephone number. Once you have logged in successfully, you can go to your Account and reset your password. See the Account Tutorial for more information. If you are still having trouble, you can call or visit any Branch Library for assistance.

When passwords are needed

For added security and the privacy of your account, you need a password to access your library account online. A password is also needed when you log in from home to one of the commercial databases that the Library provides. Our contracts with the database vendors specify that only Santa Cruz cardholders can access the databases from home. The computer program that is used to verify our cardholders is the same that lets you into your account and so requires a password.

Getting a password

When you get a Library card, Library staff will give you a password. If you don't know the password issued to your library account, you may get a password in person, by telephoning any Branch Library, or by using the "forgot password" link on the Catalog login page. To use the online form, you must have an email address associated with your account. In person or over the phone, you will need your library card and will be asked to provide identification.

Changing your password

Use your current password to access your account online. Once you get into your account, you have the option to change your password.

If you forget your password

If you forget your password, you may get a new password in person or by telephoning any Branch Library. You will need your library card and be asked to provide identification. If you have an email address associated with your account, you can also use the "forgot password" link on the Catalog login page.

View Library Policy related to this service

Available at these branch libraries:

• Available at all branches

Last updated on March 15, 2023