Library Services - Personal Identification Numbers (PINs)

When PINs are needed

For added security and the privacy of your account, you need a PIN to access your library account online and to use the Library's automated phone service. A PIN is also needed when you login from home to one of the commercial databases that the Library provides. Our contracts with the database vendors specify that only Santa Cruz cardholders can access the databases from home. The computer program that is used to verify our cardholders is the same that lets you into your account and so requires a PIN.

Getting a PIN

When you get a Library card, Library staff will give you a PIN upon your request. If you don't have a PIN issued to your library account (or have forgotten it), you may get a PIN in person or by telephoning any Branch Library. You will need your library card and be asked to provide identification.

Changing your PIN

Use your current PIN to access your account online. Once you get into your account, you have the option to change your PIN.

If you forget your PIN

If you forget your PIN, you may get a new PIN in person or by telephoning any Branch Library. You will need your library card and be asked to provide identification.

  View Library Policy related to this service

Available at these branch libraries:

• Available at all branches

Last updated by ann on June 13, 2008