Library Services - Personal Identification Numbers (PINs)
Please Note: During our catalog update, your PIN may have been reset. If the PIN you were using is not working, try using the last 4 digits of your telephone number. Once you have logged in successfully, you can go to your Account and reset your PIN. See the new Account Tutorial for more information. If you are still having trouble, you can call or visit any Branch Library for assistance.
When PINs are needed
For added security and the privacy of your account, you need a PIN to access your library account online and to use the Library's automated phone service. A PIN is also needed when you login from home to one of the commercial databases that the Library provides. Our contracts with the database vendors specify that only Santa Cruz cardholders can access the databases from home. The computer program that is used to verify our cardholders is the same that lets you into your account and so requires a PIN.
Getting a PIN
When you get a Library card, Library staff will give you a PIN. If you don't know the PIN issued to your library account, you may get a PIN in person, by telephoning any Branch Library, or by using the "forgot password" link on the Catalog login page. To use the online form, you must have an email address associated with your account. In person or over the phone, you will need your library card and will be asked to provide identification.
Changing your PIN
Use your current PIN to access your account online. Once you get into your account, you have the option to change your PIN.
If you forget your PIN
If you forget your PIN, you may get a new PIN in person or by telephoning any Branch Library. You will need your library card and be asked to provide identification. If you have an email address associated with your account, you can also use the "forgot password" link on the Catalog login page.
Available at these branch libraries:
- Available at all branches
Last updated by teeterj on April 9, 2014
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