Frequently Asked Questions


Have a question about library accounts or services? Use the links to the left to browse answers to many frequently asked questions.

If you don't find what you are looking for here, you can contact us by phone, through our email reference service (Ask Us!), or by coming into any of our branch libraries.

Find answers to questions like this...

How can I get a human being on the phone when I call my branch?

To speak to a staff person at a branch, call the branch's main number. When you hear the list of options for directing your call, press 5 to speak to staff.

For a list of branches and their phone numbers, please refer to this page.

You Can Do That @ the Library?!

Get a Free Library Card

When you go into any branch with a photo ID and proof of your current Santa Cruz County address, you can get a free Library Card the first time you apply.

See our Calendar, Online Catalog or Branch pages for more details and contact information.