July 2002

Overdue Notices

Borrowers can select one of two options for receiving notices:

• E-mail
• Telenotice -- A computer voice will telephone you and tell you that items are late.

Finding Out What You Have Overdue or Lost

Titles of overdue or lost items are given on mailed and emailed notices. You may also find out the titles of your overdue or lost items:

• by calling Teleservice at 420-5775
  • overdue items are listed under 'Overdue items'
  • lost items are listed under 'Outstanding fines'
• by accessing your library account online
  • overdue items are listed with all other items under 'Items checked out to this account'
  • lost items are listed with all other fees/fines under 'Fees / Fines due for this account'

Fines

The fine rate for for all patrons, including children, is $.25 per item per day. The maximum overdue fine is $10.00 per item. Fines on all items do not start until they have been overdue for 7 days.

Excessive Fines

Borrowers with excessive fines will be blocked from borrowing items. In addition, the Library System may turn delinquent adult accounts over to a service agency for collection.

Fines for Children

The fine rate for children is $.25 per item per day. The maximum overdue fine is $10.00 per item. Fines on all items do not start until they have been overdue for 7 days. Like adult borrowers, children with excessive fines will be blocked from borrowing items.

Lost Items

All borrowers, adults and children, must pay for lost items. When materials are lost, the borrower pays the library's replacement cost, which includes the average price for the type of item and a processing fee.

Santa Cruz Public Libraries' Home Page

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