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SCPL News & Announcements - Latest Posts
NEW Catalog LIVE NOW
Update: See below for a list of what we're working on.
Some of our online services may not yet be accessible as we continue to restore the connections between the new catalog and each online service. Mobile service via our app SCPL on the Go may take some time to reconfigure. We are working to restore all of these services as soon as possible. We appreciate your patience.
Please note: During our update, your PIN may have been reset. If the PIN you were using is not working, try using the last 4 digits of your telephone number or 1234 if there is no phone on your account. Once you have logged in successfully, you can go to your Account and reset your PIN. See the new Account Tutorial for more information. If you are still having trouble, you can call or visit any Branch Library for assistance.
What we're working on:
|There are log-in issues with Discover & Go, 3M Cloud Library and Boopsie.||We are working with our vendors to get this resolved as soon as we can. Overdrive has already been fixed.
Fixed 4/17: Discover & Go, 3M Cloud Library, and Boopsie are now working.
|Checked out items displayed an incorrect number of renewals.||Fixed 4/11: We have reset all renewals and moving forward they will increment correctly.|
|Suspended item requests were flipped to Active.||Please request help from staff to get the status corrected, either in person at a branch or over the phone. You can reach Telephone Reference at 831-427-7713.|
|Lost books that have been paid for are still showing as lost in patron accounts.||This is fixed as of 4/24.|
|Noticing for overdues, bills, and holds for email and print were turned off during the migration to the new system.||Noticing was turned back on as of 4/11. We are monitoring to make sure things are working correctly.|
|Negative balances on your account may show on the Fines & Fees page as a credit. If you believe it is a legitimate credit, you can request a refund. More information can be found on the Overdue and Lost Items page.||We are working to correct the way this data is displayed. Fixed as of 4/21.|
|When lost items are returned, the items are not linking to the last borrower to clear counters and replacement bills.||The lost bill should be cleared and an overdue fee for the item is created. Fixed as of 5/5. Items that did not have their replacement fees cleared when the items were returned have been corrected.|
|In some cases if the pending item to fill a request was marked missing, the patron's queue position was reinstated at the bottom the list instead of retaining their current position of next in line.||Fixed as of 4/28.|
|Did you lose your lists? Saved lists and reading history from your account in the previous catalog were not migrated into the new system. However, we've recently created a pathway for staff to retrieve the contents of your saved lists by individual request.||To request the contents of your saved lists and reading history, please email eLibrary@santacruzpl.org.
Very Important: Your request must include the login information that was used in our previous system. We will need your library card number and PIN and/or custom username and password PIN number. Please allow up to 2 weeks for the retrieval of your lists.