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Update: Library Email Notices

Starting in April, patrons may have noticed problems with the delivery of library email notices for overdue materials, holds ready for pickup, and fines. As of May 29th, there was a complete failure of the email notices delivery system.

The majority of these notices delivery problems were resolved on June 12th. The remaining problems, as far as we now know, were confined to borrowers with att.net, pacbell.net and sbcglobal.net email addresses and these problems were resolved as of the morning of June 17th.

Although it should not be necessary, it is probably good practice for our patrons to whitelist the library notices email address and library mail server domain names.

The library notices email address is notices@santa-cruz.lib.ca.us and our mail server domain names are:
santa-cruz.lib.ca.us
santacruzpl.org

Please check with your email service for specific instructions on how to whitelist. Generally speaking, this involves adding our notices email address to your contacts list and/or creating rules or filters that prevent email from our library domains from being sent to your Spam folder or being rejected as Spam. There are some specific instructions for patrons with Gmail addresses and a link to general instructions for many other email services included at the bottom of this page.

Although library email service problems have been resolved, there are many other situations that can prevent you from receiving email. If for any reason you discover you are having problems receiving our email notices as of June 18th, please do the following:

  1. check your Spam folder - if our email notice is there, mark it as "Not Spam"
  2. check that your mailbox is not full
  3. whitelist our email notices address and domain names
  4. confirm with us that your email address is correct and current in your borrower account

If these steps do not resolve your problem, please send email to webmaster@santacruzpl.org with the details of the problem.

Keep in mind that if you are having temporary email receipt problems, you can still keep current with your library account status in these ways:

  1. use the online catalog "My Account" feature at catalog.santacruzpl.org
  2. call Telephone Reference during Downtown open hours at 831-427-7713
  3. call or visit any branch library - phone numbers and hours can be found at http://www.santacruzpl.org/branches/list/

We would like to thank all of our patrons for being so patient during this period of time. If you have any questions or concerns about fines assessed in the past 8 weeks, please talk to staff at your branch library.

We would also like to say a special thank you to those patrons who gave us detailed information that helped us to trouble-shoot these problems.

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There are many helpful web sites that discuss whitelisting, but here is one to get you started: http://www.ehow.com/how_8222603_whitelist-domain.html

How to "whitelist" in gmail by creating a filter:

Step 1: In Gmail, go to Settings, Filters, Create a New Filter.

Step 2: In the From: field, enter the library notices domain names which are santa-cruz.lib.ca.us and santacruzpl.org .

Step 3: Once your filter is ready, click Next and select “Never Send it to Spam.”

That’s it! Now messages that match the above criteria should be delivered to your Inbox and should not be marked as spam.

View similarly tagged posts: Services, Library Automation System
Posted by teeterj on June 18, 2012 at 10 a.m.

 

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