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Saturday, May 30, 2009
Effective June 15, 2009, the $2.50 Request Fee is Being Reinstated for Requests Not Picked Up
Effective June 15, 2009, the $2.50 request fee is being reinstated for requests not picked up.
The library holds requested items for ten days. The request fee only applies to the requests that are not picked-up or cancelled while being held for you.
The library has had to make cuts to its book and media budget, and this fee will help offset our falling revenues. It is also hoped this fee will encourage library users to monitor their accounts more closely and cancel requests they no longer want. This will reduce staff time in moving items around the system needlessly, and items will be available to those borrowers that want them.
This fee can be avoided by:
- Making sure you have given the library your most current email address, phone number, and mailing address information and have selected the noticing option that works best for you.
- Monitoring your request list online through your library account.
- Checking for items currently being held by phone: 420-5775.
- Calling the branch immediately to cancel requests that are no longer needed or you are unable to pick-up. Once an item is selected to be held for you it cannot be cancelled online.
Library staff at all branches will be glad to assist and explain how to use any of these options.