Frequently Asked Questions - Library Accounts

How do I get a library card?

You may apply for a library card in person at any one of our branch libraries. If you like, you may start the process by printing the application form. Bring the filled-out form and your ID to your nearest branch library to complete the process. If the address listed on your ID is not current, official mail addressed to you will be sufficient evidence to receive your card that day.

For more information about how to get a library card, please refer to this page.

I lost a library book, what do I do?

All borrowers, adults and children, must pay for lost items. When materials are lost, the borrower pays the library's replacement cost, which includes the average price for the type of item and a processing fee. See more information about lost and overdue items.

I've forgotten my PIN. How do I get a new one?

If you forget your PIN, you may get a new PIN in person or by telephoning any Branch Library. You will need your library card and be asked to provide identification. Your PIN is originally set to be the last four digits of your phone number.

For more information on PINs, please refer to this page.

Does the library keep a list of the books I have checked out in the past?

No. When a borrower returns an item, the record of the checkout is automatically deleted from the database. No records of borrower activity are kept unless there are unpaid fines. In this case, when the fine is paid, the record is deleted.

Read more about what information the library keeps about you.