Frequently Asked Questions - Library Accounts

Can I check out items from one branch library and return them to another branch?

Yes, items can be returned to any SCPL branch library. (Watsonville is a separate library system.)

Can I renew an item that I don't have with me?

Yes, as long as there is no outstanding request on the item or over $9.99 in fines on your account.

Can I see a list of everything that I've checked out?

You can opt in and start saving such a list by logging into your account, selecting the "Account Preferences" tab and then the smaller "Search Preferences" tab. Check the "Keep history of checked out items" box and save your changes. Note that this will not record any items that you currently have checked out (or that you had previously checked out), but will begin with any items you check out after having made this change.

Every time I request an item it defaults to a certain branch library. How can I change that to another branch?

Log into your account and click the "Account Preferences" tab, then the smaller "Search Preferences" tab. Select the desired branch from the "Preferred pickup location" dropdown menu and save your changes.

How do I get a library card?

You may apply for a library card in person at any one of our branch libraries. If you like, you may start the process by printing the application form. Bring the filled-out form and your ID to your nearest branch library to complete the process. If the address listed on your ID is not current, official mail addressed to you will be sufficient evidence to receive your card that day.

For more information about how to get a library card, please refer to this page.

I lost a library book, what do I do?

All borrowers, adults and children, must pay for lost items. When materials are lost, the borrower pays the library's replacement cost, which includes the average price for the type of item and a processing fee. See more information about lost and overdue items.

I've forgotten my PIN. How do I get a new one?

If you forget your PIN, you may get a new PIN in person or by telephoning any Branch Library. You will need your library card and be asked to provide identification. Your PIN is originally set to be the last four digits of your phone number.

For more information on PINs, please refer to this page.

Does the library keep a list of the books I have checked out in the past?

No. When a borrower returns an item, the record of the checkout is automatically deleted from the database. No records of borrower activity are kept unless there are unpaid fines. In this case, when the fine is paid, the record is deleted.

Read more about what information the library keeps about you.

What is my PIN?

A Personal Identification Number, or PIN, is used to log on to your library account. When your account is created, this is usually set with the last four digits of your phone number--try that first. If you have changed your PIN and can't remember it, you can reset it using the "Forgot your password?" link on the "My Account" login screen.