Frequently Asked Questions - Library Accounts
Why won't my PIN work?
During our catalog update, your PIN may have been reset. If the PIN you were using is not working, try using the last 4 digits of your telephone number. Once you have logged in successfully, you can go to your Account and reset your PIN. See the new Account Tutorial for more information. If you are still having trouble, you can call or visit any Branch Library for assistance.
Can I check out items from one branch library and return them to another branch?
Yes, items can be returned to any SCPL branch library. (Watsonville is a separate library system.)
Can I renew an item that I don't have with me?
Yes, as long as there is no outstanding request on the item and you have less than $9.99 in fines on your account.
Can I see a list of everything that I've checked out?
You can opt in and start saving such a list by logging into your account, selecting the "Contact Information and Preferences" link on your account page, and checking the box that says "Maintain reading list." Note that this will not record any items that you currently have checked out (or that you had previously checked out), but will begin with any items you check out after having made this change.
How can I set the pick-up library for my requests?
When you request an item from the catalog, you can choose which branch you’d like to pick it up from. Checking the box "always use this library" will cause future requests to default to your chosen selection.
If you wish to change your default branch, you can do this when you create a new request by updating the location dropdown. The "always use this library" checkbox will re-appear, and can be selected. If you select the box, the next time you place a hold your branch will default to the new branch. If you do not check the "always use this library" box, your next request will revert to your previous saved branch.
How do I get a library card?
You may apply for a library card in person at any one of our branch libraries. If you like, you may start the process by printing the application form or by using the online registration form in the catalog. Bring the filled-out form (if you made a print-out) and your ID to your nearest branch library to complete the process. If the address listed on your ID is not current, official mail addressed to you will be sufficient evidence to receive your card that day.
For more information about how to get a library card, please refer to Services - How to Get a Library Card.
I lost a library book, what do I do?
All borrowers, adults and children, must pay for lost items. When materials are lost, the borrower pays the library's replacement cost, which includes the average price for the type of item and a processing fee. See more information about lost and overdue items.
I've forgotten my PIN. How do I get a new one?
If you forget your PIN, you may get a new PIN in person or by telephoning any Branch Library. You will need your library card and be asked to provide identification. Your PIN is originally set to be the last four digits of your phone number.
If you have an email address associated with your account, you can also reset it via the "Forgot my password" link on the Catalog login page.
For more information on PINs, please refer to Services - Personal Identification Numbers (PINs).
Does the library keep a list of the books I have checked out in the past?
No. When a borrower returns an item, the record of the checkout is automatically deleted from the database. No records of borrower activity are kept unless there are unpaid fines. In this case, when the fine is paid, the record is deleted.
Read more about what information the library keeps about you.
What is my PIN?
A Personal Identification Number, or PIN, is used to log on to your library account. When your account is created, this is usually set with the last four digits of your phone number--try that first. If you can't remember your PIN and have an email address on your Account, you can reset it using the "Forgot your password?" link on the "My Account" login screen.
If you don't have an email on your account or can't remember, library staff can help you in the branch or over the phone. You'll need your library card and will be asked to provide identification. For more information, see the Library Services -- Personal Identification Numbers (PINs) page.
You Can Do That @ the Library?!
Do your homework!
Get free help in person from our tutors, get live help online from Brainfuse, and visit our branch library homework centers. Check it out: http://www.santacruzpl.org/teens/.