Frequently Asked Questions


Have a question about library accounts or services? Use the links to the left to browse answers to many frequently asked questions.

If you don't find what you are looking for here, you can contact us by phone, through our email reference service (Ask Us!), or by coming into any of our branch libraries.

Find answers to questions like this...

How can the library notify me of overdue items and requests?

To receive notices about overdues and requests, please be sure the library has your current email address. If you need to add or change your email address, go to "My Account" by clicking the big orange button at the top right of this page. Log in to your library account with your library card number and PIN, then click your name to be taken to your Account page. You can change your email address under "Contact Information and Preferences" by editing the email field and clicking the "Submit Change Request" button.

For information about your PIN number, see "What is my PIN" below. For more information, tutorials for using your library account, search tips, and more, visit the Catalog and My Account Tutorials page.

You Can Do That @ the Library?!

Research Family History

At the Downtown Library, there's a genealogical section that will get you started and answer a lot of your questions.

See our Calendar, Online Catalog or Branch pages for more details and contact information.