Frequently Asked Questions


Have a question about library accounts or services? Use the links to the left to browse answers to many frequently asked questions.

If you don't find what you are looking for here, you can contact us by phone, through our email reference service (Ask Us!), or by coming into any of our branch libraries.

Find answers to questions like this...

I've forgotten my PIN. How do I get a new one?

If you forget your PIN, you may get a new PIN in person or by telephoning any Branch Library. You will need your library card and be asked to provide identification. Your PIN is originally set to be the last four digits of your phone number.

If you have an email address associated with your account, you can also reset it via the "Forgot my password" link on the Catalog login page.

For more information on PINs, please refer to Services - Personal Identification Numbers (PINs).

You Can Do That @ the Library?!

Become a member of ACT

If you are a teen and have an opinion, join the Advisory Council of Teens to plan services and programming at the Library. Get Involved! Be heard! Earn Community Service/Volunteer credits!

See our Calendar, Online Catalog or Branch pages for more details and contact information.